Refund policy

Our 14-day return policy stipulates that, after receiving an item, you have 14 days to request a return. (Return shipping costs are borne by the customer.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@wemsjewelry.com

Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, please contact us anytime at info@wemsjewelry.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day Cooling-off Period for the European Union

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.